Hours, ratio and skill mix follow the need and the risk — not a standard shift pattern.
Commissioned care and support
Commissioned support built around children, young people and families.
Gwennol provides bespoke commissioned support across South Wales and the South West of England, from 1:1 and 2:1 packages to family support, outreach, supervised contact and assessment. Every package is reviewed against need, risk, regulatory fit, workforce and safe delivery capacity before acceptance.
1:1 and 2:1 packagesManaged deliveryAgreed reportingNamed supervision
How we work
You set the problem. We build the service.
1
We design the package
Support model, staffing ratio, practitioner mix and outcomes, set against the referral.
2
We mobilise and manage it
We build the team, run the rota, supervise practitioners and manage delivery.
3
We report to you
Agreed records, reporting frequency and scheduled review of risk and progress.
Bespoke packages1:1, 2:1 and other ratios set by need and risk
South WalesCardiff · Swansea · Newport and surrounding authorities
South West EnglandBristol · South Gloucestershire and surrounding areas
Managed deliveryWe run the service, not just the rota
What Gwennol does
A managed support service, not shift supply.
A local authority, commissioner or organisation can commission one accountable service for a defined support requirement. Gwennol assesses the requirement, designs the package, mobilises suitable practitioners, manages delivery and reports back.
Referral triggers
When to call Gwennol.
These are the situations commissioners bring to Gwennol. If a requirement is not listed, send a non-identifying initial enquiry and we will assess whether it fits our scope.
A placement is at risk of breakdownAdditional support around a child or young person to help hold a placement that is under strain.
A young person needs urgent 1:1 or 2:1 supportA defined package with the staffing ratio set by risk and need, not by whoever is available.
Residential provision is unavailable or unsuitableCommunity-based support while options are worked through.
Support is needed while a placement is arrangedBridging support that keeps things stable during the search.
A young person is stepping downMoving on from residential, secure or specialist provision with support that reduces as independence grows.
A family needs intensive supportFocused work to prevent further escalation and reduce the risk of family breakdown.
A child or young person needs community supportStructured support delivered in the community rather than in a placement setting.
Contact needs to be arrangedSupported or supervised contact with professional observation and clear factual recording.
You need a managed package, not agency coverOne organisation responsible for designing and running the support, not just filling hours.
You need reliable reporting and clear ownershipAgreed reporting, named management of the package and a single point of contact.
Flagship service
Bespoke commissioned support.
For children, young people and families whose needs cannot always be met through conventional provision. Each package is designed around the individual — the support hours, the staffing ratio, the practitioner skill mix, the risks, the management requirement and the reporting you need. Urgent 1:1 and 2:1 support, placement stabilisation, community-based support, bridging support, step-down and planned transitions.
We will confirm feasibility and mobilisation requirements following referral review.
Planning, supervision, records, incidents and reporting sit with us for the packages we are commissioned to deliver.
Agreed evidence at an agreed frequency, with scheduled review of risk, progress and outcomes.
More than staffing
Responsibility stays in one place.
When Gwennol is commissioned to deliver a package, we take responsibility for:
MobilisationBuilding and briefing the team for the package.
Practitioner allocationMatching practitioners to needs, risks and continuity requirements.
Rota and contingency coverPlanned cover and arrangements for absence within the commissioned package.
Support planningA written support plan for the package, agreed with the commissioner.
Risk assessmentDocumented risk assessment, reviewed as the package runs.
Safeguarding processesClear thresholds, escalation routes and referral into statutory safeguarding.
Practitioner supervisionNamed supervision arrangements and stated frequency.
Daily and service recordsContemporaneous records of delivery, kept to an agreed standard.
Incident managementRecording, escalation and follow-up of incidents.
Professional reportingReporting at the frequency and format agreed at the design stage.
ReviewsScheduled reviews of risk, progress and whether the package should change.
Commissioner communicationA named contact for the commissioner throughout the package.
Phase 1 boundary: these services do not include personal care, prompting or reminding a service user to eat, wash, dress or take medication, medication administration, or accommodation combined with parenting assessment. Referrals are screened before acceptance.
Our services
Six service lines. One way of working.
Bespoke commissioned support is the flagship. The remaining services can be commissioned on their own, or built into a wider package.
Bespoke commissioned support
Support packages designed around one child, young person or family — including urgent 1:1, 2:1 and other bespoke ratios, placement stabilisation, step-down and transition.
Individually costedDesigned, mobilised and managed by Gwennol
Read more →Family support & edge of care
Intensive, practical work in the home with families where stability, reunification or preventing escalation needs consistent skilled support.
From £42/hourFixed intensive packages available
Read more →Supported & supervised contact
Child-centred contact delivered to an agreed risk framework, with professional observation, factual recording and safeguarding escalation where required.
From £45/hourSupervised contact from £82/hour
Read more →Young people’s outreach
Community-based support, engagement, independence and transition work built around the young person’s own goals.
From £42/hourTransition packages available
Read more →Assessments
Community-based parenting, viability, risk and other commissioned assessment work, scoped in advance and reported to an agreed standard.
From £1,450 fixedParenting assessment from £3,400
Read more →Training & reflective supervision
Reflective supervision, safeguarding workshops and practice development for teams.
From £450/sessionWhole-team sessions from £850
Read more →How commissioning works
Refer, assess, design, mobilise, deliver, report, review.
The same seven stages apply whether the package is a single piece of contact work or a complex 2:1 arrangement.
- 1Refer
You send the referral, current information, known risks, the support required and the outcomes you need.
- 2Assess
We review needs, risks, staffing requirements, location and whether we can deliver safely and appropriately.
- 3Design
We define the support model, staffing ratio, practitioner requirements, management arrangement, outcomes, reporting and price.
- 4Mobilise
We build the team, brief practitioners, put plans in place and prepare for delivery.
- 5Deliver
We provide and manage the commissioned support, with records kept from the first session.
- 6Report
You receive the agreed evidence — daily, weekly or monthly as set at the design stage.
- 7Review
We review risk, progress and outcomes, and whether the package should continue, step down or change.
Commissioner confidence
What sits behind the delivery.
A written plan for the package, agreed before delivery starts and updated as things change.
Documented risk assessment, reviewed through the life of the package.
Named supervision arrangements and a stated frequency for practitioners on the package.
Clear thresholds, escalation routes and referral into statutory safeguarding processes.
Format and frequency agreed at design stage, so you know what you will receive and when.
Scheduled review of risk, progress and whether the package should continue, step down or change.
Where we work
South Wales now. South West England next.
Supporting commissioners across South Wales, with planned expansion across the South West of England. Coverage for any individual package is confirmed at referral review, because it depends on practitioner availability in that specific area.
South WalesCore operating region; package coverage confirmed against safe delivery capacity
South West EnglandBristol and South Gloucestershire — planned next operating region
Practitioners
The right practitioners around the individual.
Gwennol builds and manages practitioner teams based on the needs and risks in the referral, the skills and experience required, continuity for the person being supported, geography and availability. Our workforce capability exists to make the commissioned service deliverable — it is not the product we sell.
Matched to the package
Practitioners are selected against the needs, risks and skill mix the package requires.
Supervised
Named supervision arrangements and a stated frequency for the work.
Briefed and supported
Practitioners are briefed on the plan, the risks and the reporting standard before delivery begins.
Regulatory clarity
Our current operating boundary.
Gwennol is not registered with CQC or Care Inspectorate Wales and does not accept work requiring a registration it does not hold. We deliver non-regulated support within the published boundaries, with every referral checked for regulatory fit, risk, workforce and safe delivery capacity.
Need a support package?
Send a non-identifying outline of the requirement. We will assess fit, availability, mobilisation and any further information needed to proceed.