Hours, ratio and skill mix follow the need and the risk — not a standard shift pattern.
Commissioned care and support
Specialist commissioned support for children, young people and families.
Gwennol provides bespoke commissioned support across South Wales and the South West of England, from urgent 1:1 and 2:1 packages to family support, outreach, supervised contact and specialist assessment. We build and manage the team around the individual, with clear support planning, risk management, supervision, safeguarding oversight and professional commissioner reporting.
1:1 and 2:1 packagesManaged deliveryAgreed reportingNamed supervision
How we work
You set the problem. We build the service.
1
We design the package
Support model, staffing ratio, practitioner mix and outcomes, set against the referral.
2
We mobilise and manage it
We build the team, run the rota, supervise practitioners and manage delivery.
3
We report to you
Agreed records, reporting frequency and scheduled review of risk and progress.
Bespoke packages1:1, 2:1 and other ratios set by need and risk
South WalesCardiff · Swansea · Newport and surrounding authorities
South West EnglandBristol · South Gloucestershire and surrounding areas
Managed deliveryWe run the service, not just the rota
What Gwennol does
We don’t supply shifts. We take on support problems.
A local authority, commissioner or organisation gives us responsibility for a defined support requirement — a child, a young person, a family or a situation that conventional provision is not currently meeting. We assess the requirement, design the support package, mobilise the right practitioners, manage the delivery and report back to you. Practitioners are how the service is delivered. The service itself is what we are accountable for.
Referral triggers
When to call Gwennol.
These are the situations commissioners most often bring to us. If your situation is not listed, send the referral anyway and we will tell you plainly whether we can help.
A placement is at risk of breakdownAdditional support around a child or young person to help hold a placement that is under strain.
A young person needs urgent 1:1 or 2:1 supportA defined package with the staffing ratio set by risk and need, not by whoever is available.
Residential provision is unavailable or unsuitableCommunity-based support while options are worked through.
Support is needed while a placement is arrangedBridging support that keeps things stable during the search.
A young person is stepping downMoving on from residential, secure or specialist provision with support that reduces as independence grows.
A family needs intensive supportFocused work to prevent further escalation and reduce the risk of family breakdown.
A child or young person needs community supportStructured support delivered in the community rather than in a placement setting.
Contact needs to be arrangedSupported or supervised contact with professional observation and clear factual recording.
You need a managed package, not agency coverOne organisation responsible for designing and running the support, not just filling hours.
You need reliable reporting and clear ownershipAgreed reporting, named management of the package and a single point of contact.
Flagship service
Bespoke commissioned support.
For children, young people and families whose needs cannot always be met through conventional provision. Each package is designed around the individual — the support hours, the staffing ratio, the practitioner skill mix, the risks, the management requirement and the reporting you need. Urgent 1:1 and 2:1 support, placement stabilisation, community-based support, bridging support, step-down and planned transitions.
We will confirm feasibility and mobilisation requirements following referral review.
Planning, supervision, records, incidents and reporting sit with us for the packages we are commissioned to deliver.
Agreed evidence at an agreed frequency, with scheduled review of risk, progress and outcomes.
More than staffing
We do not hand responsibility back to you.
Where Gwennol is commissioned to deliver a support package, and within the scope of the contract and our current regulatory position, we can take responsibility for:
MobilisationBuilding and briefing the team for the package.
Practitioner allocationMatching practitioners to needs, risks and continuity requirements.
Rota and contingency coverPlanned cover and arrangements for absence within the commissioned package.
Support planningA written support plan for the package, agreed with the commissioner.
Risk assessmentDocumented risk assessment, reviewed as the package runs.
Safeguarding processesClear thresholds, escalation routes and referral into statutory safeguarding.
Practitioner supervisionNamed supervision arrangements and stated frequency.
Daily and service recordsContemporaneous records of delivery, kept to an agreed standard.
Incident managementRecording, escalation and follow-up of incidents.
Professional reportingReporting at the frequency and format agreed at the design stage.
ReviewsScheduled reviews of risk, progress and whether the package should change.
Commissioner communicationA named contact for the commissioner throughout the package.
Phase 1 boundary: these services do not include personal care, prompting or reminding a service user to eat, wash, dress or take medication, medication administration, or accommodation combined with parenting assessment. Referrals are screened before acceptance.
Our services
Six service lines. One way of working.
Bespoke commissioned support is the flagship. The remaining services can be commissioned on their own, or built into a wider package.
Bespoke commissioned support
Support packages designed around one child, young person or family — including urgent 1:1, 2:1 and other bespoke ratios, placement stabilisation, step-down and transition.
Individually costedDesigned, mobilised and managed by Gwennol
Read more →Family support & edge of care
Intensive, practical work in the home with families where stability, reunification or preventing escalation needs consistent skilled support.
From £42/hourFixed intensive packages available
Read more →Supported & supervised contact
Child-centred contact delivered to an agreed risk framework, with professional observation, factual recording and safeguarding escalation where required.
From £45/hourSupervised contact from £82/hour
Read more →Young people’s outreach
Community-based support, engagement, independence and transition work built around the young person’s own goals.
From £42/hourTransition packages available
Read more →Assessments
Community-based parenting, viability, risk and other commissioned assessment work, scoped in advance and reported to an agreed standard.
From £1,450 fixedParenting assessment from £3,400
Read more →Training & reflective supervision
Reflective supervision, safeguarding workshops and practice development for teams.
From £450/sessionWhole-team sessions from £850
Read more →How commissioning works
Refer, assess, design, mobilise, deliver, report, review.
The same seven stages apply whether the package is a single piece of contact work or a complex 2:1 arrangement.
- 1Refer
You send the referral, current information, known risks, the support required and the outcomes you need.
- 2Assess
We review needs, risks, staffing requirements, location and whether we can deliver safely and appropriately.
- 3Design
We define the support model, staffing ratio, practitioner requirements, management arrangement, outcomes, reporting and price.
- 4Mobilise
We build the team, brief practitioners, put plans in place and prepare for delivery.
- 5Deliver
We provide and manage the commissioned support, with records kept from the first session.
- 6Report
You receive the agreed evidence — daily, weekly or monthly as set at the design stage.
- 7Review
We review risk, progress and outcomes, and whether the package should continue, step down or change.
Commissioner confidence
What sits behind the delivery.
A written plan for the package, agreed before delivery starts and updated as things change.
Documented risk assessment, reviewed through the life of the package.
Named supervision arrangements and a stated frequency for practitioners on the package.
Clear thresholds, escalation routes and referral into statutory safeguarding processes.
Format and frequency agreed at design stage, so you know what you will receive and when.
Scheduled review of risk, progress and whether the package should continue, step down or change.
Where we work
South Wales now. South West England next.
Supporting commissioners across South Wales, with planned expansion across the South West of England. Coverage for any individual package is confirmed at referral review, because it depends on practitioner availability in that specific area.
South WalesCardiff, Swansea, Newport and surrounding authorities — current core region
South West EnglandBristol and South Gloucestershire — planned next operating region
Practitioners
The right practitioners around the individual.
Gwennol builds and manages practitioner teams based on the needs and risks in the referral, the skills and experience required, continuity for the person being supported, geography and availability. Our workforce capability exists to make the commissioned service deliverable — it is not the product we sell.
Matched to the package
Practitioners are selected against the needs, risks and skill mix the package requires.
Supervised
Named supervision arrangements and a stated frequency for the work.
Briefed and supported
Practitioners are briefed on the plan, the risks and the reporting standard before delivery begins.
Regulatory clarity
What we can deliver today.
Gwennol is in a pre-registration phase. We are developing our regulated care capability in Wales and England, but we do not describe ourselves as registered and we do not accept work that would require a registration we do not hold. The services listed on this site are non-regulated support services available now. Every referral is screened against that boundary before acceptance.
Need a support package?
Send us the referral, current risk information, required staffing arrangement and intended outcome. We will review the requirement and confirm whether Gwennol can safely and appropriately deliver the package.