Commissioner questions, answered plainly.

We are a specialist commissioned care and support partner for children, young people and families. A local authority, commissioner or organisation gives us responsibility for a defined support requirement. We assess it, design the support package, mobilise the practitioners, manage the delivery and report back.

A package designed around one child, young person or family rather than a standard service. The support hours, staffing ratio, practitioner skill mix, management arrangement and reporting are all set against the referral. It is agreed with you before anything is mobilised.

Yes. 1:1 is one practitioner working with one person for the commissioned hours. 2:1 is two practitioners for the same period, used where risk or the nature of the support means one practitioner would not be appropriate. Other bespoke ratios are possible, including cover that varies across the week.

No. A staffing agency supplies workers and hands responsibility back to you. Where Gwennol is commissioned to deliver a package, we take on the design, mobilisation, rota, support planning, risk assessment, supervision, records, incident management, reporting and review within the scope of the contract and our current regulatory position. Practitioners are how the service is delivered, not the product being sold.

Local authorities, commissioning and brokerage teams, and other organisations responsible for arranging support for children, young people and families.

The situation, known risks and safeguarding considerations, the support and staffing arrangement you think is required, the location, the required start and the outcomes you need. Please provide only the information needed for initial screening — do not send full case files or court bundles through the website form. If further records are required, we will agree an appropriate secure method for sharing them.

Our defined service lines have a published rate card. Bespoke commissioned packages are individually costed, taking account of support hours, staffing ratio, practitioner requirements, risk, location, management and reporting requirements, duration, travel and any waking-night or overnight cover. We do not publish a generic hourly figure for complex packages.

South Wales is our current core region, including Cardiff, Swansea, Newport and surrounding authorities. We are planning expansion across the South West of England, particularly Bristol and South Gloucestershire. Coverage for any individual package is confirmed at referral review, because it depends on practitioner availability in that specific area.

Reporting format and frequency are agreed at design stage, before delivery begins — daily, weekly or monthly as required. Records are kept from the first session, incidents are recorded and escalated, and reviews look at risk, progress and whether the package should continue, step down or change.

Gwennol is in a pre-registration phase. We are not registered with CQC or Care Inspectorate Wales, and we do not provide personal care in England or care / a domiciliary support service as defined by the Regulation and Inspection of Social Care (Wales) Act 2016. Family support, supported and supervised contact, community-based assessment, young people's outreach, training and reflective supervision are non-regulated support services available now. Commissioned support packages are delivered within those same boundaries, and every referral is screened against them before acceptance.

Against the needs and risks in the referral, the skills and experience the work requires, continuity for the person being supported, geography and availability. Practitioners are briefed on the plan, the risks and the reporting standard before delivery begins, and have named supervision arrangements.