Our operating model
How Gwennol works
Every commissioned package follows the same seven stages, whether it is a single piece of contact work or a complex 2:1 arrangement. What changes is how long each stage takes, not whether it happens.
What does Gwennol actually take responsibility for?
Where we are commissioned to deliver a support package, and within the scope of the contract and our current regulatory position, we take responsibility for mobilisation, practitioner allocation, rota and contingency cover, support planning, risk assessment, safeguarding processes, practitioner supervision, daily records, incident management, reporting, reviews and commissioner communication.
How is that different from agency staffing?
An agency supplies practitioners and hands responsibility back to the commissioner. In a commissioned package, the planning, risk, supervision, recording and reporting sit with the provider. Practitioners are how the service is delivered, not the product being bought.
The seven stages
Refer, assess, design, mobilise, deliver, report, review
- Refer. You send the situation, current information, known risks, the support required and the outcomes you need.
- Assess. We screen against our current service scope and operating boundaries, and assess whether we can deliver safely and staff it in that area. If we cannot, we say so here rather than later.
- Design. Support model, staffing ratio, hours, practitioner requirements, management arrangement, outcomes, reporting, review points and price — settled together, because they interact.
- Mobilise. We build the team, brief practitioners, put the support plan and risk assessment in place, and set the rota including contingency cover.
- Deliver. We provide and manage the commissioned support, with records kept from the first session and a named contact throughout.
- Report. Agreed evidence at the agreed frequency, plus incident reports as they occur.
- Review. Risk, progress and outcomes, and whether the package should continue, step down, change shape or end.
What sits behind delivery
Practice arrangements
- Practitioner matching — against the needs and risks in the referral, the skills required, continuity for the person supported, geography and availability
- Named supervision — who supervises, at what stated frequency, and how concerns escalate
- Briefing before delivery — practitioners know the plan, the risks and the reporting standard before the first session
- Documented risk assessment — specific to the support, reviewed through the life of the package rather than assessed once
- Safeguarding escalation — clear thresholds and referral into statutory safeguarding processes where they are met
- Contemporaneous records — kept from the first session, factual and attributable
Related
Related pages
Discuss a referral
Send the situation and the outcomes you need. We will tell you plainly whether we can deliver it.