1:1 support
One practitioner working with one person for the commissioned hours. Used where consistent individual attention is required for engagement, stability or risk management.
Bespoke commissioned support
Support packages built around the individual.
For children, young people and families whose needs cannot always be met through conventional provision. You give us the situation and the outcomes. We design the package, mobilise the team, manage the delivery and report back.
When commissioners use it
The situations this service is for.
A placement is at risk of breakdownAdditional support around a child or young person to help hold a placement that is under strain.
A young person needs urgent 1:1 or 2:1 supportA defined package with the staffing ratio set by risk and need, not by whoever is available.
Residential provision is unavailable or unsuitableCommunity-based support while options are worked through.
Support is needed while a placement is arrangedBridging support that keeps things stable during the search.
A young person is stepping downMoving on from residential, secure or specialist provision with support that reduces as independence grows.
A family needs intensive supportFocused work to prevent further escalation and reduce the risk of family breakdown.
A child or young person needs community supportStructured support delivered in the community rather than in a placement setting.
Contact needs to be arrangedSupported or supervised contact with professional observation and clear factual recording.
You need a managed package, not agency coverOne organisation responsible for designing and running the support, not just filling hours.
You need reliable reporting and clear ownershipAgreed reporting, named management of the package and a single point of contact.
Package design
What shapes the package.
No two packages are the same, because no two referrals are. These are the factors we work through with you before anything is priced or mobilised. They are not agency hours with a margin on top.
NeedsWhat the person actually needs support with, day to day.
RisksKnown risks, triggers and the arrangements required to manage them.
Intended outcomesWhat the commissioner needs the package to achieve.
Commissioned hoursThe hours and coverage pattern, including any waking-night or overnight requirement.
Staffing ratio1:1, 2:1 or another ratio, set by need and risk rather than convenience.
Practitioner skill mixThe experience, qualifications and specific skills the work requires.
Reporting requirementsWhat you need to receive, in what format and how often.
Management requirementHow much of the day-to-day management of the package sits with Gwennol.
Staffing ratios
1:1, 2:1 and bespoke arrangements.
The ratio is a clinical and safety decision, agreed with you at design stage and reviewed as the package runs. It is not fixed for the life of the package if the need changes.
2:1 support
Two practitioners for the same period. Used where risk, safety or the nature of the support means one practitioner would not be appropriate.
Other bespoke ratios
Ratios that change across the week or the day — for example higher cover at known flashpoints and lower cover at settled times — and packages shared across more than one person where that is appropriate and safe.
What Gwennol manages
The package is the product. Staff are how it is delivered.
Within the scope of the contract and our current regulatory position, we can take responsibility for the following. Anything outside that scope is agreed explicitly rather than assumed.
MobilisationBuilding and briefing the team for the package.
Practitioner allocationMatching practitioners to needs, risks and continuity requirements.
Rota and contingency coverPlanned cover and arrangements for absence within the commissioned package.
Support planningA written support plan for the package, agreed with the commissioner.
Risk assessmentDocumented risk assessment, reviewed as the package runs.
Safeguarding processesClear thresholds, escalation routes and referral into statutory safeguarding.
Practitioner supervisionNamed supervision arrangements and stated frequency.
Daily and service recordsContemporaneous records of delivery, kept to an agreed standard.
Incident managementRecording, escalation and follow-up of incidents.
Professional reportingReporting at the frequency and format agreed at the design stage.
ReviewsScheduled reviews of risk, progress and whether the package should change.
Commissioner communicationA named contact for the commissioner throughout the package.
Reporting and review
You should never have to chase us for information.
Reporting format and frequency are agreed at design stage, before delivery begins, so you know exactly what you will receive and when. Records are kept from the first session. Incidents are recorded, escalated and followed up. Reviews look at risk, progress, outcomes and whether the package should continue as it is, step down, or change.
We will confirm feasibility and mobilisation requirements following referral review.
Daily and service records
Contemporaneous records of what was delivered, kept to the standard agreed with you.
Agreed reporting
Daily, weekly or monthly evidence as set at design stage.
Incident reporting
Recorded, escalated and followed up, with safeguarding referral where thresholds are met.
Scheduled review
Risk, progress, outcomes and the future shape of the package.
Phase 1 boundary: these services do not include personal care, prompting or reminding a service user to eat, wash, dress or take medication, medication administration, or accommodation combined with parenting assessment. Referrals are screened before acceptance.
Have a situation you need covered?
Send the referral with current risk information, the staffing arrangement you think is required and the outcomes you need. We will review it and tell you plainly whether we can deliver it safely and appropriately.